Due to our ECPRO speaker for April 23 being under the weather, member Teresa Allen of Common Sense Solutions stepped in and presented a fun and informative program on customer service. Teresa is ranked as a top service expert on GlobalGurus list of the world’s top service experts. She is co-author of The Service Path and author of Common Sense Service: Close Encounters on the Front Lines. Her business received the Service Training Provider of the Year Award from the International Stevie Awards for Sales and Customer Service. She has shared her programs on service, sales, communication and team building across the United States and abroad for 25 years.